Straightforward information about trials, recurring subscriptions, cancellations and refund requests.
Last updated: 19 July 2026
Plus, Pro and Enterprise subscriptions are purchased through Paddle, our authorised reseller and Merchant of Record. Paddle processes payments, applicable taxes, receipts, subscription changes and refunds.
Prompt Vault offers Free, Plus, Pro and Enterprise plans. Paid subscriptions renew monthly until cancelled. The renewal price and any applicable tax are shown by Paddle during checkout.
Cancelling stops the next renewal. Your paid access normally continues until the end of the billing period you have already paid for, after which your account returns to the Free plan.
The five-day free trial applies only to new Plus subscriptions where it is offered at checkout. Unless you cancel before the trial ends, Paddle will charge the payment method supplied at checkout and the monthly subscription will begin automatically.
You can cancel during the trial through Paddle’s customer portal. If cancelled before the first charge, no subscription payment should be taken.
You can also use the subscription-management link in Paddle’s confirmation email or visit Paddle buyer support.
Sign in to manage subscriptionExcept where applicable law provides otherwise, transactions are generally non-refundable. Paddle reviews eligible statutory and discretionary refund requests under its current refund policy.
Consumers in some countries, including the UK and EU/EEA, may have statutory withdrawal rights. Eligibility can depend on location, purchase type, timing and whether the digital service has already been used. Nothing in this policy limits rights that cannot legally be excluded.
Approved refunds are normally returned to the original payment method. Access associated with a refunded transaction may end when the refund is processed.
Submit refund requests directly to Paddle using one of these routes:
Keep the transaction email address and order or transaction number available so Paddle can locate the payment.
If a technical problem prevents you from using paid Prompt Vault features, please contact Prompt Vault support first so that we can try to resolve it.
For an unrecognised or potentially fraudulent Paddle charge, contact Paddle buyer support promptly. You should also follow the security guidance provided by your bank or payment provider.
Cancelling prevents future subscription renewals but keeps your Prompt Vault account and content available under the applicable plan. Permanent account deletion removes your account, prompts, templates and team data and cannot be undone. A paid subscription must have ended before the account can be deleted.